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Frequently Asked Questions

AYANA Rewards is a loyalty program designed for loyal customers who stay, dine and play in The Villas at AYANA Resort, Bali, AYANA Resort and Spa, Bali, RIMBA Jimbaran Bali by AYANA, AYANA Komodo Resort Wecicu Beach, AYANA Lako Di’a, AYANA Midplaza JAKARTA and Delonix Hotel Karawang. Members receive exclusive benefits and rewards points that can be exchanged for memorable travel experiences such as free nights and upgrades in participating hotels.

A: The participating brands are: The Villas at AYANA Resort Bali, AYANA Resort & Spa Bali, RIMBA Jimbaran Bali by AYANA, AYANA Komodo Resort, AYANA Lako Di’a, AYANA Midplaza JAKARTA and Delonix Hotel Karawang

A: You can sign up via our website at ayanarewards.com.

A: No, you can join the program for FREE.

A: You will earn 1 point for every 10,000 IDR spent in our participating hotels, except at DELONIX Hotel Karawang, where members will earn 1 point for every IDR 15,000 spent on every eligible charge, before tax and service. Your points will be credited automatically to your account. AYANA Rewards GOLD members will earn an extra 10% bonus points and PLATINUM members will earn an extra 25% bonus points on eligible spend.
For more information about eligible charges in our participating hotels, please refer to our full T&C: undefined/terms-and-conditions-8.

A: You can earn points for up to five guest rooms with the same stay dates at a participating property when (1) each room is paid by you and all charges are settled at check-out (2) one room is occupied by you.

A: No. The program require that you personally stay at the hotel to be eligible for points.

A: You can log in to your account via ayanarewards.com and visit Redeem page to see the rewards catalog and redeem impressive lifestyle and travel experiences for your favorite reward.

A: There are some cases where you cannot redeem your points: a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later. b. Your points are expired. c. The reward you have chosen is not available at the moment.

A: Points will be credited to member's account up to 7 working days after check out.

A: If you are a Silver or Gold member, your points will be valid for 3 years after issuance date, and if you are a Platinum member, your points will be valid for 10 years after issuance date.

A: You can find all your point details on your Profile menu after logging in to ayanarewards.com.